Comprehensive modernization of 1930 Helpline system to be undertaken with the use of advanced technologies, including AI
JK News Today
Union Home Minister and Minister of Cooperation, Amit Shah reviewed the National Cyber Crime Helpline 1930 at a high-level meeting in New Delhi and directed officials to make the system even better. The meeting also reviewed various citizen-centric mechanism established to provide immediate relief to citizens from cyber crimes, especially cyber financial frauds.
Union Home Minister said that the National Cyber Crime Helpline 1930 has emerged as an important platform for enabling citizens to register complaints related to cyber crimes, in a simple and prompt manner, especially financial cyber frauds. He emphasized that every citizen seeking assistance through the helpline should receive timely support and that no complaint should remain unattended or pending.
Shri Amit Shah directed that the 1930 Helpline system to be comprehensively modernized and upgraded through the adoption of advanced technologies, including Artificial Intelligence (AI), to further improve its efficiency, response capabilities and service delivery. He said that the upgraded system should facilitate faster complaint registration, intelligent call routing and effective management of citizen grievances.
Union Home Minister and Minister of Cooperation said that the Modi Government is committed to building a secure, technology-driven and citizen-centric cyber crime prevention and response mechanism. He directed that the 1930 Call Centres operating across States and Union Territories should be further strengthened in terms of technology and infrastructure. The Ministry of Home Affairs will provide the necessary support for hardware and technological upgrades, while States and Union Territories will be requested to ensure adequate manpower at these centres to facilitate the timely disposal of complaints.
Amit Shah also directed that all State-level 1930 Call Centres to be upgraded with robust Interactive Voice Response (IVR) systems to ensure efficient call management and seamless forwarding of calls to the appropriate levels.
With the objective of further strengthening the national cyber crime response mechanism, Shri Amit Shah directed the establishment of a National-Level 1930 Call Centre equipped with adequate manpower and call handling capacity. This national call centre will handle calls that remain unanswered at the State level and ensure that every victim receives timely assistance and prompt registration of complaints.
The meeting also reviewed the performance of the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), a key initiative of the Ministry of Home Affairs for tackling cyber financial frauds. The system helps in promptly blocking fraudulent financial transactions through the banking network, thereby increasing the possibility of securing and restoring funds to victims.
Union Home Minister said that the Ministry of Home Affairs had issued a Standard Operating Procedure (SOP) in January 2026 for the speedy resolution of cyber financial fraud cases. The SOP ensures coordinated action among banks, financial institutions, law enforcement agencies and other stakeholders so that funds blocked within the banking system can be returned to victim citizens at the earliest. The Supreme Court has also directed all High Courts to ensure the implementation of this SOP.
During the review meeting, Shri Amit Shah directed regular review of the Money Restoration Module (MRM) and the Grievance Redressal Module (GRM) developed under CFCFRMS. He said that the effective implementation of these modules should also be regularly monitored at the State level to ensure timely resolution of complaints and prompt restoration of funds to victims. Shri Shah said that swift action should be taken in cases involving unnecessarily frozen bank accounts and accountability should be fixed in such matters. So far, around one lakh citizens have benefitted from the Money Restoration and Grievance Redressal mechanism.
Officials apprised the Union Home Minister that under the SOP, approximately 94 lakh bank accounts from which funds can potentially be restored have so far been uploaded under the Money Restoration and Grievance Redressal framework.
Union Home Minister also emphasized the need for more effective measures to address the issue of mule bank accounts used by cyber criminals in financial frauds. He said that through coordinated efforts of the Indian Cyber Crime Coordination Centre (I4C) under the Ministry of Home Affairs, State Governments, law enforcement agencies, banks and financial institutions, we will further strengthen our cyber security framework while ensuring prompt and effective assistance to victims of cyber crimes.
