‘Centres to provide information, suggestion, complaints facility to citizens’
JK News Today
JAMMU, JANUARY 24:
Chief Electoral Officer, Shailendra Kumar Thursday convened a meeting with District Election officers and discussed in detail the handling of information, feedback, suggestion and complaints received from voters.
The meeting was held through video conferencing and was attended by Divisional Commissioner Jammu, Sanjeev Verma, DEO Jammu, Ramesh Kumar and Dy. CEO Jammu, Anil Salgotra.
The CEO said that professional manpower has been deployed by the Election Department to handle District Contact Centres (DCC) in all districts. The DCC shall be operational to receive calls from ‘1950’ from 9 AM to 9 PM.
DCCs shall provide Information, Feedback, Suggestion, complaints (IFSC) facility to the citizens.
He said to induct these professionals a training program was conducted by the CEO Office recently during which State Level Masters Trainers trained by Election Commission of India, demonstrated a detailed SOP and gave live demonstration to all the District Contact Officers and call centre agents, regarding the handling of Information, Feedback, Suggestion, and Complaint received from Citizens/Voters through District Contact Centres and explained the job profile of DCC Agents.
